Friends received in church, THURSDAY 10-11 A.M. masks and social distancing required. Bought 10k worth of stuff , half were broken when they got to my place . They were going to put in a service request. May all benefit! Depending on where you look, you can save $1000s for higher quality furniture to fit even the most unique styles.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2021 Furniture Stores....or jump right into the #1 rated online furniture store, Wayfair. Most of the reviews on here are exaggerated lol!!!! We also knew at this point that running your credit dings your credit. Todd was very patient and knowledgeable about all the inventory available. He made me feel like s**t. He told me, what I wanted, was not possible..... hmmm why can I not put a TV on an end table??? Maybe the furniture you set to be delivered from 2p-6p. My son’s furniture delivery was scheduled for Oct. 2nd, 2020 with clear instructions to call once the delivery truck arrived at Shaw Air Force Base so he could escort them onto base. I then informed her that only my boyfriend received a card and I didn't so did that mean I didn't have an open line of credit?? However, the series of events that followed were an extreme disappointment to us for such a large investment from such a large company. and they told me they don't even have stock, they have to deliver to me February 26 which it's crazy! I went to the back of the store to look at furniture just to avoid the glaring Sun. When I let a couple members of the staff near the front door know they said they make sure. I came in to this locations with high hopes of walking out with new furniture. Guardian said that they would call me back after waiting 2wks for them to call me back I called them. I asked him if it is required by acceptance now! I entered the store and noticed several sales people standing around talking. Never buying from them ever again!!!! It's laughable at this point and I'm the fool for not cancelling my order a week ago - which I actually did do, but then received a last call promising the moon and stars. Truly, great customer service! My husband and I decided to make the big investment in ordering a Tempurpedic bed with the value of approximately $5,000 from the Rooms To Go on Greenlawn in Round Rock, Texas on 8/25/2019. I'm extremely happy with today's visit and really am wanting too come back. I take the day off work to receive it. Pathetic! The furniture was delivered on time with no problems. So if you buy-have fun with that also. My family & company will never purchase from RTG again & I will make sure to share this experience with EVERYONE that I can. So after complaining for about an hour on the phone, they suddenly can bump the delivery time up to 5 days from now. They sent out the wrong piece (a top cushion) and took another two months to actually replace the defective chase. I was notified at that time that it would be the first of January 2021 before it was delivered. The store it self is great but this really open my eyes on seeing how a manager treats her employees. Customer service is not satisfactory. Be careful using them. Plus our sales associate Shannon was fantastic - so nice, knowledgable, and did not tail us around the store or do anything high pressure. Love the selection. We tired to call the store to get it sorted out, but they do not open until 10. then we told the driver that unless the crib was assembled, we would refuse the delivery but we wanted to get a hold of the store to get it sorted out. Received a call that our mattress delivery would not occur between our specified and guaranteed time frame and that there were no notes indicating we even had a specified time frame. We had a great experience with Scott as our salesman. We went to rooms to go...... 9 out of the 10 pieces of furniture we picked out was out of stock? 3.9/6/19, I took a second day off from work. Don't like me been charge restocking fees and doesn't have anything to stock! I was told it could take up to 10 business days to receive an email from special orders. On Dec 3, the RTG delivery came out, with no expected advanced notice of a window time, or even a phone call informing us that they were at our home. Room To Go Elsewhere Purchased a living room set the beginning of January. I WOULD NEVER PURCHASE ANYTHING FROM THIS COMPANY. Mr. Ware offered to cr. However, the guy we worked with still hasn't called us back to help us resolve the problem. Half off on delivery.. come on that's rediculous. Rooms to go doesn't make the furniture you geese. SO if you actually want your furniture delivered in a timely manner with all the pieces or want a store that stands behind their products, I suggest you look else where. Walked the whole store all by myself and guess what? That was in July. I've never been a fan but wanted to see if they have elevated their selection and added new items. They are sweet as pie up until then. Returning any item (especially large ones like furniture) always takes a couple of weeks or even possibly over a month depending on the manufacturer. When we came in the first go around, we were greeted by a gentleman with a witty sense of humor named Todd. If your delivery schedule was not reliable the last two times, what makes you think I would trust it for the third time? We talked about south by south west and music while they assembled my furniture. We saw one we may be interested in and a man named Rodrigo helped us. So I tried to call to change it to a pick up....thinking it would be free if I'm going to get it myself, right? And to make matters worse the General Manager does know his products either. One thing I learned after my experience of spending a total of 15 to 20 thousand on furniture at several different stores to put into a brand new home.... Find out ahead of time about delivery and set-up costs, especially if you plan to spend many 1000's. I spent a lot of money for this furniture which they charged immediately. Also the rug I make order for it from August 16 I didn't get it today about a month now and I call to cancel it and get my money they give two options we will know when we get it after two weeks and will call you or if you want your money will be after 3 weeks. I told them they did not honor their delivery time and wasn't going to wait around another day for them to show up whenever they wanted. Mr. Ware apologized for the terrible experience we had had and recognized that Rooms To Go had violated the trust. Since I was already out on the road, I decided to swing by there, thinking they were just understaffed or busy with a sale and couldn't pick up the phone. My husband then called the RTG # back & was told that the delivery driver was still in our area & would be returning that day to make the swap. Browse Our List of Top Rated MattressesUnlock The Coupons. They were polite and this is a reflection of how the sofa was handled when placed on the truck in Tampa !!! Awful customer service. When our new cabinet arrived it looked terrible. I walked by them a couple of times and not one single person acknowledged me. Wrong. The bottom line is that I will never shop at Rooms To Go again and I will advise anyone I know to look elsewhere. Better service from the vendor ! I was told they would see what could be done & call me back the next day. I would recommend this location again to anybody looking into getting new furniture. Mr. Evans also said that he wanted to hear from me when the cabinet was delivered an offered to refund our delivery charge (he was the first to do this). The sectional was never put together, missing parts. Now... the young lady from the delivery center was very kind and understanding, transferred my husband to the store in Round Rock.... then things got all ugly and rude!?! I emailed rooms to go. I advised Ms. Hester of what I was looking for and of the particular color palate I sought. I just wanted to know where it states it's required, I don't want to pay for something if I don't have to. C and he was VERY rude. Everyone who said the delivery is crap is 100% right. The rep then tried to reschedule the delivery for next week. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. When a young man came, Akim, he didn't have a clue. We will definitely shop again at Rooms To Go with David! I was wanting a comfy power recliner that would be easy to recline due to occasional backaches. I continued to browse for quite some time and realized that no one had approached me. Others reported issues with delivery. For example- if you go to buy a house or car and check to see what kind of loans your eligible for they aren't just going to send you that loan just because you checked.... because that is ILLEGAL. I'm giving this review 2 stars because the sales people aren't pushy. That gentleman was able to confirm they had them, but when I asked what varieties they had, he said he would transfer me to the kids department. So they got money back and brought them another new table. At the end of the day this company isn't worth a dime or second of your time. Shout out to Tom for helping us get a great deal on our new living room set! Absolutely terrible! I was unhappy with my purchase after 3 months and the manager and salesman at the Murfreesboro store were very supportive and helpful in making it right. Mr. Evans asked me to wait while he got to the bottom of what had happened. I've tried texting them & chatting with them. First of all, this is my husband's chair and he does not use products in his hair. Go to another furniture store stay far away from Rooms to Go they clearly do not care after the sale is completed. The pros: Variety of name-brand mattresses to choose from that fit most budgets. Rooms To Go's furniture line-up features the interesting differentiator of full-room displays making matching products easy. No damage to bed that we've seen. After several hours of customer service calls, they scheduled delivery for another week away. The crib and dresser were being bundled by rooms to go and were not identical by manufacture. I bought other items with rooms to go but I will never make another purchase again after this. I am being pist regarding the service I got mind you waiting three weeks for a table back ordered and this is what I get! A male employee greeted me, asked if he could help me. purchased a sofa and loveseat in December. Not all Rooms to go are like this, just the one in round rock off 35 lol. Within 60 seconds of that call I called back and only to be put on hold. Did I mention they sold the floor models for half off. We had the best experience at the Cedar Park, TX location purchasing our sectional. Shitty service all around at best. I don't want to put any stars at all, rooms to go it's the worst place you can buying anything, because of the worst customer services and quality. There is no distinguishable "top of the line" manufacturer and it is all basic quality as far as they are concerned. As we asked the manager about the taxes and benefits plus! I'm very happy with my couch. 100% of the blame is on the company and its protocol for how they handled this situation and took it so lightly when they can very well get in huge legal trouble (that I am currently looking into) about what they did. Wrong armchair delivered twice. I was simply telling him my plan of action. Although they didint have a piece of the furniture in stock I did not like that we have to wait 2 months for us to have it, hopefully this is something RTG can address. WOW! With a name like this I almost expect to be able to phone in my order, walk in, pick up my room to go and go home to enjoy... maybe there is a drive through window? They said NO - that someone would come and swap them out. I purchased patio furniture in Dec 2020. Thank you for your patience with us and all your help! I would have paid cash for the table but I wanted to help boost my credit score & they had a no interest for 15 months thing going on. The mattress they sold out from under me is discontinued and I was forced to pick a different one and expected to pay the difference. NEVER use this back, they are the worst I have ever tried to use. I wouldn't buy a light bulb from them. It cannot be removed because of the center legs on the new adjustable bed. I called their customer service department again about all of the issues and the only thing they said is I had to jump through hoops with paperwork for a claim, pictures, and all had to be returned in one day. Now $79 (Was $̶1̶5̶9̶) on Tripadvisor: The Lodge at Eagle Crest, Redmond. (I hate pushy sales people and everyone here was super chill and while helpful, still really laid back.) If I could enter 0 stars i would. There's something to be said about excellent customer service. Well about a week letter my boyfriend gets a credit card in the mail from Rooms to Go.... Rodrigo wasn't just checking our eligibility... he actually opened a credit line for both of us that we did not agree to. So glad some place gets that part!! We paid over $4,900.00 and received $200.00 certificate to be applied to the purchase. These can fit a variety of styles -- such as mid-century, traditional, ultra-modern, and more. The next day, Thurs, once again, no call back from RTG; however, when I called them back that day, I was told that the notes on my account showed that someone had contacted me...I did not show receiving a call on my end from RTG. However, I will NEVER do business with RTG on Medical Center in Murfreesboro. Low entry price points. Funeral service at St. Elias Church, Thursday, December 24, 2020 at 11 a.m. Interment Holy Cross Cemetery. Told me to look around and if I find something they can put me through to contact someone with the online orders and walked away. Speaking with Dekisha Scott from corporate was like dealing with an uneducated idiot. That's great, but now every bedroom set in the paper has warnings about a 2-4 month delay, so we'd probably be waiting just as long. Deserves 5 Stars. They refused to even deliver the next day because the whole order had to be sent back to the wharehouse and RE scheduled! She was amazing to work with and found solutions to our problems and answered all our questions. Of course I did! At this point I was ready to leave. Then we changed out mind completely on the living room set after it was already loaded on a truck for that weeks delivery but the sales guy and the manager bent over backwards to get our whole change in living room sets switched out, given we now had to wait an extra two weeks but it was worth not making the mistake we almost made. Avoid this location at all costs. Sounds to me like Rodrigo needed to hit his bonus so he fucks with other people's credit to do so. They set up my bed halfway and left a pile of wood in our bedroom. They have rescheduled the delivery of the exchange on the morning of delivery and they have not delivered. They had the best sale ever, no interest until 2020! I was able to get my replacement pushed up to 5 days instead of 2 weeks, but they didn't seem to grasp how much of an inconvenience this was and didn't offer any compensation for my order. After reading all of the bad reviews, I was kinda of apprehensive about going to RTG. A return with him and Rocky was guilt free and even pleasant. I was asked what I was looking for and our search began. This in fact, was the second time I was told to call Mr. Evans during a particular time just to find out that he was not at work. This made it even more difficult to find a couch to take home. We arranged to have the replacement cabinet delivered on August 18th, 2017 between 10am -2pm. Oh, and when I sent them an email about my frustrations on the original order, it took them TWO WEEKS to get back to me. I purchased a defective couch which they agreed to replace and I upgraded to a better couch which they attempted to deliver twice. Okay man! Failed to deliver the full order and refuse to pick up the pieces left. We were told they'd be delivered the following Wednesday. Additionally, Rooms To Go has licensing agreements with popular brands such as Disney®, Star Wars® and the NFL® to offer branded beds and room decor. I fully regret giving this company my time, energy and lost wages...not to mention the huge investment. In less than a year, we began to notice the stitching coming apart from the chase cushion. See how it all works here. On top of that, you pay over $100 for this slow delivery. Rooms To Go's outdoor furniture selections is another top request from customers. The first delivery date I literally waited the whole day and they never showed up until the last 10 minutes of the delivery time frame. He mumbled something to her and so she came back. And God Bless that store if that is the manager and how he acts! I am not a person that likes to go into a store and speak to a person in order to understand what I am buying, I am really good with researching online and feeling comfortable with completing my purchases that way. After speaking to an employee at the store about the difficulties we were having, I was transferred to another manager John Ware. The "rooms to go" doesn't have stock and charge people restocking fees. So I called customer care and they said they could re-deliver a replacement next Tuesday!!! We walked in and immediately felt overwhelmed by this place. You can thank your manager Chris for that!! I asked him who is "us" since clealry Acceptance now! It was a total lie because I was following their stops on their app and it was obvious that they have just scheduled too many deliveries for that crew and couldn't make it. So when it comes to RTG getting my business, Oh no, can't get it!! 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